Refund policy

GK Sweet Shop & KayLe Packaging – Refund Policy

We want you to enjoy what you purchase from us. Here is how our returns and refunds work:

Edible Items (GK Sweet Shop)
All food items are final sale.
We cannot accept returns or exchanges on perishable goods.

Pickup Responsibility
Pickup times must be followed.
We are not responsible for items once they leave our possession.
Care cards are provided, and it is the customer’s responsibility to follow them.
No replacements for damage caused after pickup.

If we made a mistake
If an item is missing, incorrect, or defective on our end, we will replace it or refund it.
Please notify us immediately at pickup or within 24 hours.

Packaging Items (KayLe Packaging)
Final sale unless damaged, defective, or the wrong item was sent.

If there is an issue, please send clear photos within 48 hours to info@gksweetshop.com and we will replace or refund the item if it was our mistake.

Not eligible:
Wrong size ordered, wrong quantity ordered, changed mind, opened packages, or used items.